Don't Pay Twice for the Same Job

Don't Pay Twice for the Same Job: The Importance of Due Diligence Before Hiring

Hiring a professional for a home improvement project, renovation, or personal service is an important decision that should not be taken lightly. It's crucial to ensure that you're investing your money wisely and not at risk of paying twice for the same job due to poor workmanship or unreliable service. In this blog, we'll discuss why doing thorough research, reading customer reviews, visiting showrooms, and vetting staff can save you from costly do-overs and ensure a job well done the first time around.

Do Your Homework – Research is Key

When starting any project, the first step is always research. With a plethora of companies offering seemingly similar services, it's essential to differentiate between them. Look beyond the glossy images on websites and delve into the substance of what they offer. Check credentials, qualifications, and areas of expertise to ensure they align with your specific project needs.

Read Customer Reviews – They Tell a Story

Customer reviews are more than just star ratings; they provide a narrative of past experiences with the company. Detailed reviews can highlight a company’s strengths and expose potential weaknesses. Look for comments on their punctuality, professionalism, quality of work, and how they handle issues if they arise. A consistent track record of positive feedback is a strong indicator of reliability.

See if They Have a Showroom – Tangible Proof of Quality

If possible, visit a company's showroom. This is particularly relevant for services related to home improvements, like kitchen remodelling or landscaping. A showroom allows you to physically assess the quality of the materials and craftsmanship. It also demonstrates that the company takes pride in their work and is willing to stand behind its services.

Check Staff Employment – The Direct Benefit

A significant aspect to inquire about is whether a company employs its staff directly or relies on subcontractors. Businesses that hire in-house are often more invested in training and retaining quality workers, resulting in better service. Direct hires are typically held to higher standards and accountability, which can lead to superior work and reassurance that the project will be completed as promised.

Avoiding the Perils of Subcontracting

Subcontractors aren’t necessarily a red flag, but they can introduce variables such as differing quality controls, work ethics, and availability. These factors can lead to inconsistencies in the final product. When a company uses their own staff for all stages of a project, it reduces these risks and ensures a cohesive approach to your project.

Questions to Ask Before Signing

Before making your final decision, ask pointed questions:

Conclusion

Investing the time to thoroughly vet companies can spare you the frustration and financial burden of having to redo substandard work. By reading customer reviews, visiting showrooms, and ensuring that all staff are direct employees, you set the stage for a successful partnership with a service provider. Remember, due diligence upfront can save you not only money but also invaluable time and peace of mind. Conduct your research thoroughly, choose wisely, and enjoy the confidence that comes with it.

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Expect a seamless experience when you request a quote from Outdoor Makeover Group. Whether you’re planning to transform your outdoor space, upgrade your driveway, or enhance your home, we’re here to make the process simple and stress-free.

It’s as easy as 1, 2, 3—enjoy! OMG offers a no-fee, no-obligation survey to help you get started. Contact us today to book your free on-site consultation, where we’ll provide a personalised quotation and design service tailored to your needs—all with no cost and no commitment.


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Proven Expertise You Can Trust

At OMG, we complete 15 to 25 projects every week, showcasing our dedication to quality and efficiency. From driveways to garden transformations, our experience speaks for itself. With every project, we aim to exceed expectations and deliver results that stand the test of time.

Skilled Teams, Exceptional Results

Our fully employed teams are specialists in their fields, ensuring every job is completed with precision and care. We don’t just meet standards — we set them. When you choose Outdoor Makeover Group, you’re choosing a team that’s passionate about turning your vision into reality.

5-Star Service, Every Time

With only 5-star reviews, OMG is the trusted name in outdoor home improvements. Our commitment to quality, customer care, and attention to detail has earned us the loyalty of countless happy clients. Visit Outdoor Makeover Reviews to see why we’re the best choice for your project!

We’re committed to 5 star service

See what our customers say …

Ian - Trustpilot
17th September 2025

I would like to say what a pleasure it is to have OMG team working next door. It has been so wonderful to watch their great skills in action. The OMG team are so respectful and polite who not only take pride in their work, but also making sure to respect those next door in Forder Village. 5

Brian Radford - Trustpilot
18th July 2025

Very pleased with my new patio from OMG. The guys were very professional from start to finish. Excellent quality materials and workmanship. Shane and Aaron were exceptional. Will definitely recommend and use again.

Carol - Trustpilot
26th September 2025

The Company are very professional , from booking the appointment , to the quotation , through to the actual work being performed.The contractors were respectful of the property , courteous, efficient and worked to very high standard .I am extremely happy with the transformation of a tarmac drive to a beautiful Resin Drive .

Eric Ankers - Google
2nd October 2025

very pleased 10 out of 10 from start to finish,the visit to show room.staff very professional once plan agreed quick start date.the staff carrying out work highly skilled and pleasant finish superb and cleaned up site.can recommend highly

Margaret - Google
19th September 2025

OMG recently erected a composite fence at the rear boundary of my property. Every help and advice was provided by Ed and the survey and quote was free. The operatives, Tristan and his assistant arrived promptly on time and were courteous and considerate, kept me informed during the process to make sure I was happy. They worked incredibly hard and the completed job looks amazing. Everything was left clean & tidy, with all waste removed. (I am an OAP and they moved everything for me where necessary.) Also Naomi in the office was super efficient and helpful. I am delighted with the end result. Thank you OMG!

Martin Jones - Google
11th June 2025

Well.what can I say, as you can appreciate it's alot of money to have a drive makeover, so choosing the right company was paramount, after finding OMG on the net and reading the reviews I knew this was the right path for our journey, The care and professionalism was felt right from the start,from the initial survey to the final fantastic transformation they carried out, nothing was too much trouble, a big shout out to Edd,Gareth, naomi and shane and the rest of the team, we will definitely recommend you to all our family and friends,

Andrew Dabrowski - Trustpilot
20th June 2025

OMG were brilliant at replacing our fence, from receiving the quote it was only a few days before they came to do the work.Excellent customer service on the Phone, they were very efficient and professional and friendly. nothing was too much trouble, job was finished in a couple of days. I would highly recommend OMG.

Peter Pentecost - Google
10th September 2025

Top class service from booking an estimate to the completed job. The new artificial lawn looks amazing. Kept us informed at every stage, clean, efficient and top quality job, would recommend to everyone

Gill Richards - Trustpilot
9th October 2025

From the start of my kitchen respray to the conclusion OMG have been thoroughly efficient, professional and a pleasure to work with. The communication from the lady in the office to the gents in the workforce has been excellent, the final result is beyond good, well done all concerned and I would thoroughly recommend this firm

Alan - Google
23rd July 2025

After visiting the Showroom and, seeing the product, we were confident that we were making the right choice. From the Surveyor visiting to the last piece of decking being fitted everything ran like clockwork. The people installing the decking kept us informed of what they were doing as the project progressed and, did a first class job. Very professional and polite. I would highly recommend OMG as the go to people for anybody thinking of having work done, like us, you won't be disappointed.

Mr Pearce - Google
21st July 2025

The Team from OMG turned-to for the three project's at the time specified / agreed upon. Composite Fencing. Composite Decking, and Resin driveway / hardstand. Their work was thorough, as well as professional. Recommend this company to all, right down to the backroom staff to the 'up-front' on location workers.

Dr. Robert L. Onions - Trustpilot
24th October 2025

OMG oozes quality and perfection at each and every level, their professionalism is apparent throughout the Company. The finished product was engineered impeccably and in good time. Congratulations to each and every person working there, a performance that can not be bettered! Dr. Robert L. Onions. Cornwall

Sandra Ramage - Trustpilot
21st July 2025

What can I say apart from carrying out a brilliant job on my new fence and resin at my front garden and new Astro turf, the staff and management are fantastic Gareth Ed Eli Terence Junior Devon and I am sorry can’t remember the two guys who laid the Astro turf but all there customer skills are excellent I would highly recommend this company

Carla Watts - Trustpilot
8th August 2025

Really pleased with the end product. Great communication. Definitely recommend.

Yvonne Evans - Trustpilot
3rd October 2025

What a great company to deal with, so professional. We were kept informed during all stages of the process and any issues we had were dealt with swiftly and to our satisfaction. The work carried out was to a very high standard using high quality materials. Would definitely recommend the company, such an stress-free experience.

Michelle Sleeman - Trustpilot
3rd September 2025

Arrived on the date and on time. Very professional, friendly, nothing was to much trouble. Cleared everything out, so we did not have to do a thing before hand. So pleased with the result. Would definitely recommend

Robertson - Trustpilot
9th June 2025

Great service! When we moved to our house we had an unfinished raised patio (just concrete) with a wooden balustrade that blocked the view. We decided to have a resin bound surface laid and the balustrade replaced with stainless steel posts and yatch wire. From our first contact with Naomi in the office and Ed, who came to do the survey, everything went perfectly. We visited the showroom to decide on the colour of the gravel and Naomi's advice was invaluable, helping us choose the perfect colour. Devon and Nathan did an excellent job making a set of steps and laying the resin bound surface. Terry's work on the balustrade was brilliant. Makes a real difference dealing with a "family firm" instead of a faceless company. Thanks to everyone at OMG.

Hilary O'Nions - Google
19th June 2025

We are very pleased and delighted that we chose OMG to renew our old concrete garden path with bonded resin. The job was swiftly arranged with very courteous and friendly communication with the office. Junior and Francis worked fast in a professional way with hardly a break, and the path was transformed. They were friendly and communicative and explained everything they were doing. It is a good experience to walk on it now as it is comfortable and safe.

Steve - Trustpilot
23rd October 2025

A fantastic experience throughout the installation of our composite decking with glass balustrades. Everybody has been so professional and helpful in making our project a reality. The installation team worked so hard and quickly brought our dream to life. The finished decking is incredible, thanks everybody at OMG.

Steve Toms - Google
23rd October 2025

An incredible experience from start to finish. Everybody was so professional and helpful and brought our dream to reality. Thank you everybody at OMG.