Artificial Grass FAQs by Outdoor Makeover Group

VERY pleased with the process from start to finish. Exceeded all our expectations. Shane has done a fantastic job. Thank you - would recommend to anyone.

A very well organised company doing excellent work with high standards of finish and attention to detail Project included bonded resin drive with brick pavers additionally some paving and creation of a drain One very happy customer

Ed, the surveyor listened carefully to what we wanted. This was produced to a high standard by a friendly, polite and hard working team led by Eli. If we ever need any similar work done in the future we will have no hesitation in using OMG again.

Initial contact was friendly and efficient with a home visit by the surveyor organised swiftly. The quote was received promptly and a very swift installation date arranged. The team of two arrived on time and were very efficient, friendly and focused. Excellent decking achieved using top grade materials. Love the end result to bits ! Great job by all involved, well done. Will definitely return for, future projects.

Traumatic in the extreme and not "finished off" well. Resin rolled gravel looks lovely but the mess it made was unbelievable. Work we contracted to be done on our shingle was never done and we declined to pay for this. Such a shame. All workmen seemed very hardworking, but were not entirely forthcoming and did not tell us that they were deviating from what we had been told would be done, and this left us with lots of things to do. Clearing up after them was phenomenal. Beware. Very efficient when it came to asking for payment! Response from OMG Thank you for taking the time to share your experience with us. We’re truly sorry to hear that certain aspects of the project didn’t meet your expectations. We always aim to deliver results that our customers are delighted with, and we regret that the finish on the stone chippings fell short for both you and us. To ensure customer satisfaction, we agreed not to take payment for this portion of the project, as it’s important to us that you feel treated fairly. We’re pleased that the resin bound installation met with your approval—your positive feedback on this is greatly appreciated. That being said, we completely understand your frustration with the mess caused by gravel weed membrane being changed and the lack of communication regarding changes to the plan due to staff sickness and weather. Adverse weather may have played a role in some of the challenges faced, but we take full responsibility for ensuring clear and effective communication, which is something we will certainly improve upon. Please know that we value your feedback as it helps us to learn and grow. We are committed to making sure that experiences like this don’t happen again. Thank you for recognising the hard work of our team, and we’re truly sorry for the inconvenience caused. Should you wish to discuss anything further, we are always here to listen and assist. OMG

The team @OMG provided an excellent service from initial advice, through to delivery of the finished product (Resin Patio plus additional landscaping works). The Ground Team worked really hard and listened to our requirements, so that we ended up with a great finished product that we can’t wait to use this Spring.

Excellent company highly recommended. Everything from the initial survey to the completion of the resin driveway was first class. Naomi kept us informed all the way through the process and the team carry out the work were very polite, respectful, helpful and informative.

Had a large rather complicated composite deck replaced - including timber substructure. The planning, communication and the installation team where excellent - and great to work with. They were on time every day, worked tirelessly (whatever the weather), and I cannot recommend them highly enough. I will certainly use them again. I am in an associated trade, so I know good quality when I see it - and these guys are the real deal. Many thanks - Roger

Had a large rather complicated composite deck replaced - including timber substructure. The planning, communication and the installation team where excellent and great to work with. They were on time every days, worked tirelessly whatever the weather and I cannot recommend them highly enough, and will certainly use them again. I am in an associated trade, so I know good quality when I see it - any these guys are the real deal. Many thanks - Roger

From our first contact with Naomi through to the finished makeover we cannot recommend OMG enough. All the team were polite, friendly and respectful of our property and wishes. A big thank you to OMG (Naomi,Gareth,Ed,Shane and Aaron) for giving us back a beautiful space to relax.

OMG replaced our large, very tired, timber decking and structure. From the first online enquiry to completion, communication was excellent and we were always made aware of progress. We did visit the showroom, which is well presented, so we were able to choose our product informatively. The installation team were outstanding and had to work through some very challenging weather. They were always on time, very hard working, diligent, conscientious, tidy and friendly. We can’t recommend OMG highly enough as our timber structure, composite decking and composite balustrade are exactly what we had hoped for and we can’t wait for some better weather so we can enjoy it. Our thanks to the whole team. Will definitely use OMG again.

At my age when something appears too good to be true I know it usually is and means we give it a wide berth. In this case OMG exceeded our expectations and proved that sometimes it can be true. From meeting the receptionist at their beautiful showroom to meeting the surveyor and subsequently the technicians who did the work, our experience was easy, pleasant, stress free. Communication was constant, appointments kept on time, work efficiently done including leaving everything clean and tidy. We are very pleased with the result that has significantly improved the look of our space. Even paying was easy and relatively painless!

Fantastic service from OMG - they certainly live up to the promises in their radio advertising. Our drive make over was a challenge with multiple drainage directions. All delivered with a smile, despite some horrible weather conditions.

Very professional and pleasant company to deal with who recently installed new aluminium railings/ balustrade on our outside patio. Terry who fitted them was brilliant and worked so hard to install them as it was difficult job. They are really great and I can totally recommend this Company to anyone who want something similar

OMG! From the moment we met Ed we felt in safe hands. He put together a great plan for transforming our garden. We were happy and fell for the dream Ed sold us! Then the lovely Naomi(who made all transactions seamless) called to say they could start in 2-3 weeks. Work started on the 25th March and like any project the plan changed due to digging down and finding unexpected concrete and then Gareth came up with a solution which we will be forever grateful as the garden is better than we imagined it could ever be. All the workers were fab all need a mention. Eli, Gabe, Tristan, Mark and Tae. Nothing was an issue for them and the quality of work is outstanding! The whole team are brilliant and I will recommend to anyone who wants the garden of their dreams. OMG did you deliver and we can't thank you enough! Our daughter doesn't want to come inside now

From the very start to the finish of our garden project we recived FIRST CLASS service .The staff of OMG were so helpful and went above and beyond to make sure we were more than satisfied with the finish .Thank you all from Naomi through to Ed and all the work force for our beautiful garden ,OMG THE BEST IN THE WEST

Right from the beginning, from first phone call to the finished project, faultless. Efficient, courteous and very hard working teams that kept me updated through the job. I now have a fantastic social garden area. I am thrilled to bits and am looking forward to spending time in my new garden. Thoroughly recommend OMG for a garden makeover.

Absolutely amazing transformation from start to finish. The workmen kept me informed as they worked turning my garden around. Can highly recommend OMG. Will certainly deal with them again in the future.

From first contact at the office, to the surveyor, and the gentlemen who installed our decking and balustrades, the whole process was easy, carefree and affordable. Everyone we dealt with was kind, friendly and knowledgeable. We couldn't be happier with the end result; it is just what we wanted. Payment was taken in stages so we always felt that OMG was a credible and safe company to deal with. Highly recommend!

Prompt service. Excellent workmanship. Very friendly staff. Work completed well within time scale given. Cannot fault. All old decking, subframe taken away and whole area left clean and tidier than it was before. Would highly recommend.