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Decking Frequently Asked Questions

Considering decking for your outdoor space? Whether you’re new to decking or looking to make an informed decision, this comprehensive guide to frequently asked questions will provide you with all the insights you need. From planning permissions to maintenance tips, we’ve got you covered.

General Decking Questions

Do I need to get planning permission for my decking?

For most homeowners in the UK, decking installations do not require planning permission as long as they meet certain conditions. These include the deck not being more than 30cm (approximately 12 inches) above ground level and total outdoor structures (decking included) covering no more than 50% of the garden area.

However, if your property is in a conservation area, a listed building, or the deck is unusually large or elevated, planning permission may be necessary. To avoid surprises later, consult your local planning authority before getting started. Our team can guide you through the process if required.

Can I still install decking if my garden is sloped?

Yes! Sloped gardens can benefit greatly from decking as it creates functional, flat areas for seating, dining, or entertaining. We specialise in designing decks that adapt to varying elevations by incorporating features like steps, multiple levels, and retaining systems to ensure stability. For particularly steep slopes, we may recommend excavation or reinforced supports to achieve an even platform.

Is it possible to place a hot tub on my deck?

Absolutely, but there’s more to consider. Hot tubs are heavy, particularly when filled with water and people. It’s essential to design the deck specifically to bear this additional weight. This may involve using reinforced substructures, thicker decking boards, and appropriate spacing for drainage. If a hot tub is part of your vision, mention it early in the design process to ensure proper accommodations are made.

Is balustrade necessary around my decking?

Balustrades are highly recommended for decks raised above 600mm (approximately 2 feet) from ground level. Not only do they provide a safety barrier to prevent accidents, but they often comply with legal building regulations for elevated structures. Even for lower decks, balustrades can add a stylish touch and serve as a boundary. Our surveyor will advise on whether balustrades are required during your consultation.

Timber Decking Questions

Is timber decking harmful to the environment?

No, our timber decking comes from sustainably managed forests, certified by organisations such as the Forest Stewardship Council (FSC). These certifications ensure that trees are replanted and managed responsibly. By choosing our timber decking, you’re making an eco-friendly choice that balances natural beauty with environmental care.

Does timber decking become slippery?

Like any outdoor surface, timber decking can become slippery if moss, algae, dirt, or leaves accumulate, especially in damp conditions. However, with regular maintenance, you can prevent these hazards. We provide all our customers with a detailed maintenance guide, suggesting periodic cleaning, sweeping, and the application of anti-slip finishes if required.

Additional tip: Installing grooved decking boards can also help reduce slipperiness while adding a textured, stylish appearance.

How frequently should timber decking be treated?

Regular treatment is key to preserving the lifespan and appearance of your timber decking. We recommend treating your deck at least once a year with a quality wood sealer or oil. However, properties in coastal areas or those exposed to higher levels of moisture may require more frequent treatments to combat the effects of salinity or damp weather. Looking for a lower-maintenance alternative? Composite decking may be a better choice for challenging environments.

Composite Decking FAQs

Does composite decking surpass timber decking in quality?

Composite decking has several practical advantages over traditional timber. It requires less maintenance as it neither needs sanding, painting, or staining, nor does it rot, split, or warp over time. Additionally, it tends to have a longer lifespan and is more resistant to weathering. However, the choice between composite and timber often comes down to personal preference and desired aesthetics.

What materials are used in the production of composite decking?

Our composite decking boards are made from a blend of recycled plastic, wood fibre, binding resins, and high-quality pigments for colour. This mix results in a durable, sustainable product that mimics the appearance of timber but delivers improved strength and performance.

Is composite decking a green choice?

Yes, composite decking is an environmentally friendly option. Most of the materials used are recycled, including the plastic and wood fibres. Additionally, by opting for composite over timber, you’re reducing the demand for freshly cut trees, further supporting sustainability.

Does composite decking become slippery when it’s wet?

Safety is a priority in composite decking design. Most boards feature textured, anti-slip surfaces which perform better than timber decking in wet conditions. This makes composite decking a safer choice for spaces prone to dampness, such as pool areas.

Will the colour of my composite decking fade over time?

Composite decking is UV-stabilised, meaning it resists significant fading even when subjected to constant sun exposure. While a slight lightening may occur over time, this is minimal and won’t detract from its overall appearance. Unlike painted timber, composite boards won’t peel or lose their colour dramatically.

What is the lifespan of composite decking?

Composite decking is built to last between 25 and 30 years, making it a long-term investment for your outdoor space. Some high-quality boards even come with up to 25-year manufacturer guarantees, highlighting their durability.

Millboard Decking FAQs

Where is Millboard decking applicable?

Millboard decking isn’t just for traditional decks! Its versatility allows it to thrive in diverse outdoor applications like balconies, cladding, rooftop terraces, seating, steps, or even as paths and boardwalks. It’s a perfect choice for both residential gardens and commercial projects like pubs or public spaces.

Does Millboard decking have consistent colours?

Millboard is intentionally designed to mimic the natural variance found in timber. While the boards have a cohesive colour theme, slight differences in shading enhance their authentic look. To achieve the best results, we recommend purchasing all required decking at once and arranging the boards prior to installation.

Does Millboard decking expand or contract?

Unlike timber or composite decking, Millboard’s resin mineral composition makes it highly stable. Its minimal expansion and contraction ensure long-term consistency, even in extreme weather conditions. We advise leaving small gaps for drainage, but overall, you won’t have to worry about noticeable shifting over time.

Does Millboard get hot under the sun?

All decking surfaces can absorb heat when exposed to direct sunlight. Darker shades of Millboard may feel warmer underfoot; therefore, wearing shoes in especially sunny areas is recommended. You might also consider lighter colours of Millboard for areas experiencing high temperatures.

Does Millboard decking come with a warranty?

Yes, Millboard products include a Limited Warranty for peace of mind. Residential installations are covered for 25 years, while commercial applications are covered for five years. These warranties ensure support and quality assurance, provided the boards have been installed correctly.

What causes new boards to appear shiny?

A release agent used during manufacturing may leave newly installed boards with a slightly shiny appearance. This finish will naturally fade within 6-8 weeks of exposure to the elements. For a quicker solution, you can clean the boards using warm soapy water and a stiff brush after installation.

Want Expert Advice?

If you’re still unsure about which decking is right for you, our team at OMG is here to help. Contact us today for personalised recommendations, expert installation, and free, no-obligation quotes. Transform your outdoor space with decking that’s designed to last!

By submitting this form you agree to have your data processed by Outdoor Makeover Group. We will not pass your details to any third party.

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John Jelliman - Trustpilot
21st November 2024

What a great company having laid resin on my drive and foot paths have totally transformed my front garden and hence kerb appeal not to mention adding value to my bungalow. The work force were very helpful and polite. I would not hesitate in recommending OMG to one and all. Their quality of workmanship was outstanding. I will be using them again on my next project.

Hywel - Trustpilot
12th March 2025

Ed, the surveyor listened carefully to what we wanted. This was produced to a high standard by a friendly, polite and hard working team led by Eli. If we ever need any similar work done in the future we will have no hesitation in using OMG again.

Angus - Google
13th January 2025

Fantastic service from OMG - they certainly live up to the promises in their radio advertising. Our drive make over was a challenge with multiple drainage directions. All delivered with a smile, despite some horrible weather conditions.

Duncan Struggles - Trustpilot
10th March 2025

The team @OMG provided an excellent service from initial advice, through to delivery of the finished product (Resin Patio plus additional landscaping works). The Ground Team worked really hard and listened to our requirements, so that we ended up with a great finished product that we can’t wait to use this Spring.

Russell - Trustpilot
15th November 2024

OMG have just finished laying paving stones around my bungalow. Well worth the wait to get them to come and do it, and given the quality of their work I know why they're so busy. People who know what they're doing and care what they're doing. Highly recommended.

P Sloman - Google
22nd April 2025

From first contact at the office, to the surveyor, and the gentlemen who installed our decking and balustrades, the whole process was easy, carefree and affordable. Everyone we dealt with was kind, friendly and knowledgeable. We couldn't be happier with the end result; it is just what we wanted. Payment was taken in stages so we always felt that OMG was a credible and safe company to deal with. Highly recommend!

Amber - Google
28th March 2025

OMG! From the moment we met Ed we felt in safe hands. He put together a great plan for transforming our garden. We were happy and fell for the dream Ed sold us! Then the lovely Naomi(who made all transactions seamless) called to say they could start in 2-3 weeks. Work started on the 25th March and like any project the plan changed due to digging down and finding unexpected concrete and then Gareth came up with a solution which we will be forever grateful as the garden is better than we imagined it could ever be. All the workers were fab all need a mention. Eli, Gabe, Tristan, Mark and Tae. Nothing was an issue for them and the quality of work is outstanding! The whole team are brilliant and I will recommend to anyone who wants the garden of their dreams. OMG did you deliver and we can't thank you enough! Our daughter doesn't want to come inside now

Sharon Monks - Trustpilot
19th March 2025

From our first contact with Naomi through to the finished makeover we cannot recommend OMG enough. All the team were polite, friendly and respectful of our property and wishes. A big thank you to OMG (Naomi,Gareth,Ed,Shane and Aaron) for giving us back a beautiful space to relax.

Roger Hedges - Google
3rd December 2024

Had a large rather complicated composite deck replaced - including timber substructure. The planning, communication and the installation team where excellent and great to work with. They were on time every days, worked tirelessly whatever the weather and I cannot recommend them highly enough, and will certainly use them again. I am in an associated trade, so I know good quality when I see it - any these guys are the real deal. Many thanks - Roger

Robert Burnside - Trustpilot
28th April 2025

At my age when something appears too good to be true I know it usually is and means we give it a wide berth. In this case OMG exceeded our expectations and proved that sometimes it can be true. From meeting the receptionist at their beautiful showroom to meeting the surveyor and subsequently the technicians who did the work, our experience was easy, pleasant, stress free. Communication was constant, appointments kept on time, work efficiently done including leaving everything clean and tidy. We are very pleased with the result that has significantly improved the look of our space. Even paying was easy and relatively painless!

Martin - Trustpilot
18th November 2024

Our elevated balcony was in a poor state of repair. We contacted OMG who responded quickly with a competitive quote and a start date. The work was carried out in a professional and efficient manner. The team behaved in a friendly and competent way. We are absolutely delighted with the end result and would defiantly use OMG again. The improved look to our house is remarkable.

Richard Sharland - Trustpilot
4th March 2025

Traumatic in the extreme and not "finished off" well. Resin rolled gravel looks lovely but the mess it made was unbelievable. Work we contracted to be done on our shingle was never done and we declined to pay for this. Such a shame. All workmen seemed very hardworking, but were not entirely forthcoming and did not tell us that they were deviating from what we had been told would be done, and this left us with lots of things to do. Clearing up after them was phenomenal. Beware. Very efficient when it came to asking for payment! Response from OMG Thank you for taking the time to share your experience with us. We’re truly sorry to hear that certain aspects of the project didn’t meet your expectations. We always aim to deliver results that our customers are delighted with, and we regret that the finish on the stone chippings fell short for both you and us. To ensure customer satisfaction, we agreed not to take payment for this portion of the project, as it’s important to us that you feel treated fairly. We’re pleased that the resin bound installation met with your approval—your positive feedback on this is greatly appreciated. That being said, we completely understand your frustration with the mess caused by gravel weed membrane being changed and the lack of communication regarding changes to the plan due to staff sickness and weather. Adverse weather may have played a role in some of the challenges faced, but we take full responsibility for ensuring clear and effective communication, which is something we will certainly improve upon. Please know that we value your feedback as it helps us to learn and grow. We are committed to making sure that experiences like this don’t happen again. Thank you for recognising the hard work of our team, and we’re truly sorry for the inconvenience caused. Should you wish to discuss anything further, we are always here to listen and assist. OMG

Sue - Trustpilot
31st March 2025

From the very start to the finish of our garden project we recived FIRST CLASS service .The staff of OMG were so helpful and went above and beyond to make sure we were more than satisfied with the finish .Thank you all from Naomi through to Ed and all the work force for our beautiful garden ,OMG THE BEST IN THE WEST

Jon W - Trustpilot
28th January 2025

OMG replaced our large, very tired, timber decking and structure. From the first online enquiry to completion, communication was excellent and we were always made aware of progress. We did visit the showroom, which is well presented, so we were able to choose our product informatively. The installation team were outstanding and had to work through some very challenging weather. They were always on time, very hard working, diligent, conscientious, tidy and friendly. We can’t recommend OMG highly enough as our timber structure, composite decking and composite balustrade are exactly what we had hoped for and we can’t wait for some better weather so we can enjoy it. Our thanks to the whole team. Will definitely use OMG again.

Stu Cartwright - Trustpilot
29th November 2024

This is a Gem of a company,we have received exceptional service from day one.With the helpfulness of Naomi in the show room and Ed the sales manager and especially the guys who laid our Resin bound surface.all were very professional and knowledgeable in their roles and were very helpful and polite. We are absolutely delighted with the outcome, which looks stunning. We would highly recommend Outdoor makeover group,who offer an exceptional service at very competitive prices. And would not hesitate to use them again.

Alan - Google
1st April 2025

A very well organised company doing excellent work with high standards of finish and attention to detail Project included bonded resin drive with brick pavers additionally some paving and creation of a drain One very happy customer

Mrs Anne Pyke - Trustpilot
20th February 2025

Prompt service. Excellent workmanship. Very friendly staff. Work completed well within time scale given. Cannot fault. All old decking, subframe taken away and whole area left clean and tidier than it was before. Would highly recommend.

Roger Hedges - Trustpilot
3rd December 2024

Had a large rather complicated composite deck replaced - including timber substructure. The planning, communication and the installation team where excellent - and great to work with. They were on time every day, worked tirelessly (whatever the weather), and I cannot recommend them highly enough. I will certainly use them again. I am in an associated trade, so I know good quality when I see it - and these guys are the real deal. Many thanks - Roger

Paul cornish - Trustpilot
27th March 2025

Excellent company highly recommended. Everything from the initial survey to the completion of the resin driveway was first class. Naomi kept us informed all the way through the process and the team carry out the work were very polite, respectful, helpful and informative.

Bob - Google
7th April 2025

Absolutely amazing transformation from start to finish. The workmen kept me informed as they worked turning my garden around. Can highly recommend OMG. Will certainly deal with them again in the future.

It's as easy as 1, 2, 3, enjoy!
OMG offer a no fee, no obligation survey.
01
Our meticulous team will inspect and measure your project area, bringing along product samples for you to explore. At OMG, we're all about precision and exceptional results.
Survey
02
Post-Inspection, expect a clear, transparent quote within 48 hours via email or post. No hidden costs, just straightforward pricing. Contact us to schedule your survey and inch closer to your dream home
Quote
03
Upon quote acceptance, we'll schedule your installation. Any doubts or concerns? Reach out to us. Open communication ensures a smooth process.
Schedule
Voila! Enjoy your renovated space, guaranteed by our product-specific warranty. Quality is our promise, and your satisfaction, our reward. Thank you for choosing OMG as your makeover partner.
Enjoy
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By submitting this form you agree to have your data processed by Outdoor Makeover Group. We will not pass your details to any third party.

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At our company, we are absolutely committed to delivering the best outdoor makeovers possible for our customers. We believe in going above and beyond expectations, and we want each and every client to be proud of the work we do for them. To make sure this happens, we adhere to the OMG commitment in everything we do. This means that we approach all our projects with a focus on excellence, and we take the time to make sure that every detail is absolutely perfect. We believe that by delivering consistently high quality work, we can build strong, long-lasting relationships with our customers and our staff alike. So if you're looking for an outdoor makeover, turn to us and we'll take care of everything.

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