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Decking Frequently Asked Questions

Considering decking for your outdoor space? Whether you’re new to decking or looking to make an informed decision, this comprehensive guide to frequently asked questions will provide you with all the insights you need. From planning permissions to maintenance tips, we’ve got you covered.

General Decking Questions

Do I need to get planning permission for my decking?

For most homeowners in the UK, decking installations do not require planning permission as long as they meet certain conditions. These include the deck not being more than 30cm (approximately 12 inches) above ground level and total outdoor structures (decking included) covering no more than 50% of the garden area.

However, if your property is in a conservation area, a listed building, or the deck is unusually large or elevated, planning permission may be necessary. To avoid surprises later, consult your local planning authority before getting started. Our team can guide you through the process if required.

Can I still install decking if my garden is sloped?

Yes! Sloped gardens can benefit greatly from decking as it creates functional, flat areas for seating, dining, or entertaining. We specialise in designing decks that adapt to varying elevations by incorporating features like steps, multiple levels, and retaining systems to ensure stability. For particularly steep slopes, we may recommend excavation or reinforced supports to achieve an even platform.

Is it possible to place a hot tub on my deck?

Absolutely, but there’s more to consider. Hot tubs are heavy, particularly when filled with water and people. It’s essential to design the deck specifically to bear this additional weight. This may involve using reinforced substructures, thicker decking boards, and appropriate spacing for drainage. If a hot tub is part of your vision, mention it early in the design process to ensure proper accommodations are made.

Is balustrade necessary around my decking?

Balustrades are highly recommended for decks raised above 600mm (approximately 2 feet) from ground level. Not only do they provide a safety barrier to prevent accidents, but they often comply with legal building regulations for elevated structures. Even for lower decks, balustrades can add a stylish touch and serve as a boundary. Our surveyor will advise on whether balustrades are required during your consultation.

Timber Decking Questions

Is timber decking harmful to the environment?

No, our timber decking comes from sustainably managed forests, certified by organisations such as the Forest Stewardship Council (FSC). These certifications ensure that trees are replanted and managed responsibly. By choosing our timber decking, you’re making an eco-friendly choice that balances natural beauty with environmental care.

Does timber decking become slippery?

Like any outdoor surface, timber decking can become slippery if moss, algae, dirt, or leaves accumulate, especially in damp conditions. However, with regular maintenance, you can prevent these hazards. We provide all our customers with a detailed maintenance guide, suggesting periodic cleaning, sweeping, and the application of anti-slip finishes if required.

Additional tip: Installing grooved decking boards can also help reduce slipperiness while adding a textured, stylish appearance.

How frequently should timber decking be treated?

Regular treatment is key to preserving the lifespan and appearance of your timber decking. We recommend treating your deck at least once a year with a quality wood sealer or oil. However, properties in coastal areas or those exposed to higher levels of moisture may require more frequent treatments to combat the effects of salinity or damp weather. Looking for a lower-maintenance alternative? Composite decking may be a better choice for challenging environments.

Composite Decking FAQs

Does composite decking surpass timber decking in quality?

Composite decking has several practical advantages over traditional timber. It requires less maintenance as it neither needs sanding, painting, or staining, nor does it rot, split, or warp over time. Additionally, it tends to have a longer lifespan and is more resistant to weathering. However, the choice between composite and timber often comes down to personal preference and desired aesthetics.

What materials are used in the production of composite decking?

Our composite decking boards are made from a blend of recycled plastic, wood fibre, binding resins, and high-quality pigments for colour. This mix results in a durable, sustainable product that mimics the appearance of timber but delivers improved strength and performance.

Is composite decking a green choice?

Yes, composite decking is an environmentally friendly option. Most of the materials used are recycled, including the plastic and wood fibres. Additionally, by opting for composite over timber, you’re reducing the demand for freshly cut trees, further supporting sustainability.

Does composite decking become slippery when it’s wet?

Safety is a priority in composite decking design. Most boards feature textured, anti-slip surfaces which perform better than timber decking in wet conditions. This makes composite decking a safer choice for spaces prone to dampness, such as pool areas.

Will the colour of my composite decking fade over time?

Composite decking is UV-stabilised, meaning it resists significant fading even when subjected to constant sun exposure. While a slight lightening may occur over time, this is minimal and won’t detract from its overall appearance. Unlike painted timber, composite boards won’t peel or lose their colour dramatically.

What is the lifespan of composite decking?

Composite decking is built to last between 25 and 30 years, making it a long-term investment for your outdoor space. Some high-quality boards even come with up to 25-year manufacturer guarantees, highlighting their durability.

Millboard Decking FAQs

Where is Millboard decking applicable?

Millboard decking isn’t just for traditional decks! Its versatility allows it to thrive in diverse outdoor applications like balconies, cladding, rooftop terraces, seating, steps, or even as paths and boardwalks. It’s a perfect choice for both residential gardens and commercial projects like pubs or public spaces.

Does Millboard decking have consistent colours?

Millboard is intentionally designed to mimic the natural variance found in timber. While the boards have a cohesive colour theme, slight differences in shading enhance their authentic look. To achieve the best results, we recommend purchasing all required decking at once and arranging the boards prior to installation.

Does Millboard decking expand or contract?

Unlike timber or composite decking, Millboard’s resin mineral composition makes it highly stable. Its minimal expansion and contraction ensure long-term consistency, even in extreme weather conditions. We advise leaving small gaps for drainage, but overall, you won’t have to worry about noticeable shifting over time.

Does Millboard get hot under the sun?

All decking surfaces can absorb heat when exposed to direct sunlight. Darker shades of Millboard may feel warmer underfoot; therefore, wearing shoes in especially sunny areas is recommended. You might also consider lighter colours of Millboard for areas experiencing high temperatures.

Does Millboard decking come with a warranty?

Yes, Millboard products include a Limited Warranty for peace of mind. Residential installations are covered for 25 years, while commercial applications are covered for five years. These warranties ensure support and quality assurance, provided the boards have been installed correctly.

What causes new boards to appear shiny?

A release agent used during manufacturing may leave newly installed boards with a slightly shiny appearance. This finish will naturally fade within 6-8 weeks of exposure to the elements. For a quicker solution, you can clean the boards using warm soapy water and a stiff brush after installation.

Want Expert Advice?

If you’re still unsure about which decking is right for you, our team at OMG is here to help. Contact us today for personalised recommendations, expert installation, and free, no-obligation quotes. Transform your outdoor space with decking that’s designed to last!

By submitting this form you agree to have your data processed by Outdoor Makeover Group. We will not pass your details to any third party.

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See what our customers say …

Paul cornish - Trustpilot
27th March 2025

Excellent company highly recommended. Everything from the initial survey to the completion of the resin driveway was first class. Naomi kept us informed all the way through the process and the team carry out the work were very polite, respectful, helpful and informative.

Nigel - Facebook
27th May 2025

Very pleased with the transformation and not often im speechless but the team deliver beyond normal and you should be proud of omg its awesome from the starting experience to the end . Good trade is so hard to find these days

Sharon Monks - Trustpilot
19th March 2025

From our first contact with Naomi through to the finished makeover we cannot recommend OMG enough. All the team were polite, friendly and respectful of our property and wishes. A big thank you to OMG (Naomi,Gareth,Ed,Shane and Aaron) for giving us back a beautiful space to relax.

P Sloman - Google
22nd April 2025

From first contact at the office, to the surveyor, and the gentlemen who installed our decking and balustrades, the whole process was easy, carefree and affordable. Everyone we dealt with was kind, friendly and knowledgeable. We couldn't be happier with the end result; it is just what we wanted. Payment was taken in stages so we always felt that OMG was a credible and safe company to deal with. Highly recommend!

Mike Weedon - Trustpilot
16th May 2025

VERY pleased with the process from start to finish. Exceeded all our expectations. Shane has done a fantastic job. Thank you - would recommend to anyone.

Marion Crago - Trustpilot
30th May 2025

Very professional service. Very efficient keeping me informed. Very friendly staff. Excellent workmanship. Thank you so much.

Pete Long - Google
27th May 2025

What a great experience! Right from first visiting the showroom , to the site visit and then the installation, we couldn't have asked for better. The products are top quality but it is the people that make it even better. They were all friendly and helpful, very good at their jobs, great communication throughout and gave great advice too. Special mention to Ed for the design and quote, Liam and Gabe who were our brilliant installers and a shout out for Naomi in the showroom who kept us informed, dealt with all our queries and couldn't have been nicer. Thoroughly recommended!

Martin Jones - Google
11th June 2025

Well.what can I say, as you can appreciate it's alot of money to have a drive makeover, so choosing the right company was paramount, after finding OMG on the net and reading the reviews I knew this was the right path for our journey, The care and professionalism was felt right from the start,from the initial survey to the final fantastic transformation they carried out, nothing was too much trouble, a big shout out to Edd,Gareth, naomi and shane and the rest of the team, we will definitely recommend you to all our family and friends,

Lesley - Google
3rd June 2025

Lesley Cooper I had done a lot of research with regard Resin, there were an awful lot of companies out there, and not always the best, but I have to say from the moment we visited the showroom, we were made to feel very welcome from the very beginning. The product display and choice was second to none, there was no pressure selling, and we were made to feel very at ease and to think about our choices. Ed and the team were amazing, Naomi was always ever helpful in the office with any questions I had, I expect the poor girl had had enough of me with all my questions!! we chose well, the team came down to install artificial grass, fencing and resin, from the moment the team arrived, they did not stop, I have never known a bunch of lads work as hard as they did, it made a refreshing change not to have to listen to what they had done the night before! nor was there any swearing! it was just so lovely that a group of blokes could get on so well, and work as a team, and as for the lads which came down Saturday they just bounced off each other, and enjoyed a bit of banter which was lovely to see and hear. I wouldn't hesitate to recommend OMG to anyone, they are a highly motivated professional team who offer value for money and a product which is second to none, so thankyou OMG for all your help, you are truly amazing and our garden looks like a show home.

Christine Wills - Trustpilot
9th May 2025

Initial contact was friendly and efficient with a home visit by the surveyor organised swiftly. The quote was received promptly and a very swift installation date arranged. The team of two arrived on time and were very efficient, friendly and focused. Excellent decking achieved using top grade materials. Love the end result to bits ! Great job by all involved, well done. Will definitely return for, future projects.

Bob - Google
7th April 2025

Absolutely amazing transformation from start to finish. The workmen kept me informed as they worked turning my garden around. Can highly recommend OMG. Will certainly deal with them again in the future.

Alan - Google
1st April 2025

A very well organised company doing excellent work with high standards of finish and attention to detail Project included bonded resin drive with brick pavers additionally some paving and creation of a drain One very happy customer

Michael Corton - Trustpilot
29th May 2025

Excellent communication and very efficient and friendly workmen. Job looks great. Very pleased.

Robertson - Trustpilot
9th June 2025

Great service! When we moved to our house we had an unfinished raised patio (just concrete) with a wooden balustrade that blocked the view. We decided to have a resin bound surface laid and the balustrade replaced with stainless steel posts and yatch wire. From our first contact with Naomi in the office and Ed, who came to do the survey, everything went perfectly. We visited the showroom to decide on the colour of the gravel and Naomi's advice was invaluable, helping us choose the perfect colour. Devon and Nathan did an excellent job making a set of steps and laying the resin bound surface. Terry's work on the balustrade was brilliant. Makes a real difference dealing with a "family firm" instead of a faceless company. Thanks to everyone at OMG.

Robert Burnside - Trustpilot
28th April 2025

At my age when something appears too good to be true I know it usually is and means we give it a wide berth. In this case OMG exceeded our expectations and proved that sometimes it can be true. From meeting the receptionist at their beautiful showroom to meeting the surveyor and subsequently the technicians who did the work, our experience was easy, pleasant, stress free. Communication was constant, appointments kept on time, work efficiently done including leaving everything clean and tidy. We are very pleased with the result that has significantly improved the look of our space. Even paying was easy and relatively painless!

Mrs Tarbox - Trustpilot
12th May 2025

Right from the beginning, from first phone call to the finished project, faultless. Efficient, courteous and very hard working teams that kept me updated through the job. I now have a fantastic social garden area. I am thrilled to bits and am looking forward to spending time in my new garden. Thoroughly recommend OMG for a garden makeover.

Amber - Google
28th March 2025

OMG! From the moment we met Ed we felt in safe hands. He put together a great plan for transforming our garden. We were happy and fell for the dream Ed sold us! Then the lovely Naomi(who made all transactions seamless) called to say they could start in 2-3 weeks. Work started on the 25th March and like any project the plan changed due to digging down and finding unexpected concrete and then Gareth came up with a solution which we will be forever grateful as the garden is better than we imagined it could ever be. All the workers were fab all need a mention. Eli, Gabe, Tristan, Mark and Tae. Nothing was an issue for them and the quality of work is outstanding! The whole team are brilliant and I will recommend to anyone who wants the garden of their dreams. OMG did you deliver and we can't thank you enough! Our daughter doesn't want to come inside now

Mark Shackleton - Trustpilot
2nd May 2025

Very professional and pleasant company to deal with who recently installed new aluminium railings/ balustrade on our outside patio. Terry who fitted them was brilliant and worked so hard to install them as it was difficult job. They are really great and I can totally recommend this Company to anyone who want something similar

Jennifer - Trustpilot
9th June 2025

We had a slope in our garden that was wasted so decided to have a decking coming out from the house over the slope. We went to visit O.M.G and it was the best thing we've ever done! From the first instance we found the staff very helpful and amenable and made an appointment the next day for one of their staff to visit and determine sizes. The very next day we had a quote sent that was agreeable. We visited the showroom again to give the go ahead with the project and choose the materials and colours. We are glad of that because after discussion we decided to go with a glass balustrade. The project was started just a few weeks later and two lovely workers arrived promptly on the expected day. They worked like trojans all day and the next and finished the decking. The next day another lovely man returned to complete the balustrade of glass! We are absolutely thrilled by the work finished and excellent staff and service given from start to finish and we cannot believe the huge exspance to our garden living space that has made a tremendous difference thanks to O.M.G! We would highly recommend them. Iain and Jenny White Launceston Cornwall

Sue - Trustpilot
31st March 2025

From the very start to the finish of our garden project we recived FIRST CLASS service .The staff of OMG were so helpful and went above and beyond to make sure we were more than satisfied with the finish .Thank you all from Naomi through to Ed and all the work force for our beautiful garden ,OMG THE BEST IN THE WEST

It's as easy as 1, 2, 3, enjoy!
OMG offer a no fee, no obligation survey.
01
Our meticulous team will inspect and measure your project area, bringing along product samples for you to explore. At OMG, we're all about precision and exceptional results.
Survey
02
Post-Inspection, expect a clear, transparent quote within 48 hours via email or post. No hidden costs, just straightforward pricing. Contact us to schedule your survey and inch closer to your dream home
Quote
03
Upon quote acceptance, we'll schedule your installation. Any doubts or concerns? Reach out to us. Open communication ensures a smooth process.
Schedule
Voila! Enjoy your renovated space, guaranteed by our product-specific warranty. Quality is our promise, and your satisfaction, our reward. Thank you for choosing OMG as your makeover partner.
Enjoy
Expect a seamless experience when you request a quote from OMG.

By submitting this form you agree to have your data processed by Outdoor Makeover Group. We will not pass your details to any third party.

The OMG Commitment

At our company, we are absolutely committed to delivering the best outdoor makeovers possible for our customers. We believe in going above and beyond expectations, and we want each and every client to be proud of the work we do for them. To make sure this happens, we adhere to the OMG commitment in everything we do. This means that we approach all our projects with a focus on excellence, and we take the time to make sure that every detail is absolutely perfect. We believe that by delivering consistently high quality work, we can build strong, long-lasting relationships with our customers and our staff alike. So if you're looking for an outdoor makeover, turn to us and we'll take care of everything.

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OMG Commitment